Privacy Policy
1. Information We Collect
We collect information you provide directly, information generated through your use of the Platform, and (where applicable) information from third-party services.
| Category | Examples | Purpose |
|---|---|---|
| Identity | Name, date of birth, government-issued ID | Age & identity verification (legal requirement) |
| Contact | Email address, phone number | Account management, notifications |
| Profile | Bio, location, niche, portfolio | Network discovery and matching |
| Messages | Direct messages, booking conversations | Platform communication features |
| Usage | Pages viewed, features used, login times | Platform improvement, security |
| Payment | Billing address, card last 4 digits (processed by Stripe) | Subscription billing |
| Device | IP address, browser type, operating system | Security, fraud prevention |
2. How We Use Your Information
We use your information to:
- Operate and improve the VELVET Platform
- Verify your identity and age in compliance with applicable regulations
- Facilitate connections, bookings, and collaborations between users
- Send transactional messages (booking confirmations, contract alerts)
- Provide customer support and enforce our Terms of Service
- Detect and prevent fraud, abuse, and illegal activity
- Comply with legal obligations, including record-keeping requirements under applicable law
We do not use your information to sell advertising, build third-party marketing profiles, or sell your data to data brokers.
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Verification documents (required by law for adult content platforms) are retained for a minimum of 7 years after your last use of the Platform.
When you delete your account, we delete your profile, messages, and content within 30 days, except where retention is required by law or for legitimate business purposes (e.g., resolving disputes, preventing fraud).
5. Security
We implement industry-standard security measures to protect your data, including:
- Encryption in transit (TLS 1.3) and at rest (AES-256)
- Access controls limiting data access to authorized personnel only
- Regular security audits and penetration testing
- Verification documents stored in isolated, access-controlled storage
No system is 100% secure. If you believe your account has been compromised, contact us immediately at security@velvet.network.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Correct inaccurate or incomplete data
- Deletion: Request deletion of your data (subject to legal retention obligations)
- Portability: Receive your data in a portable format
- Objection: Object to certain processing activities
- Withdrawal: Withdraw consent where processing is based on consent
To exercise these rights, contact privacy@velvet.network. We will respond within 30 days.
7. Cookies
We use essential cookies to operate the Platform (session management, security). We do not use tracking or advertising cookies. You can control cookie settings through your browser; disabling essential cookies may affect Platform functionality.
8. Children's Privacy
VELVET is strictly for users who are 18 years of age or older. We do not knowingly collect data from minors. If you believe a minor has registered on the Platform, contact us immediately at trust@velvet.network.
9. Contact
For privacy inquiries, data requests, or to report a concern:
- Privacy: privacy@velvet.network
- Security: security@velvet.network
- Trust & Safety: trust@velvet.network
- Legal: legal@velvet.network